WAM Source works with each customer to determine the best way for their employees and/or wireless team to place orders. Many WAM corporate clients use customized employee ordering portals.
One of our Fortune 100 customers has several field service employees. Their wireless team found determining whether an employee needed new phone service, a replacement phone or a cell phone number port often took several rounds of email communication.
The email communication rounds delayed cell phone delivery and were often a major point of frustration for the employee, the employee’s supervisor and the wireless team.
This customer turned to WAM to create a near-fool proof order portal. We worked with their wireless team to customize the user interface instructions based on their experience with field service employee orders.
The employee order portal was launched successfully, order errors are nearly zero & average phone delivery time went from 5 business days to 1 day.
most employees receive their phone the day after the order is placed
You’re probably wondering so we’ll tell you:
we didn’t charge the customer for building the portal, we don’t charge them to use the portal & we don’t require order minimums or a contract term.
Oh, by the way, we send a car charger, holster & ear bud along with each phone ~ we don’t charge for those either.
Drop us a note; we’ll figure out how much frustration & money you can save.
Quick, how much did your company spend on wireless equipment & accessories last year? Most of you will scratch your head or dismiss the question as irrelevant.